KITSHARE TERMS AND CONDITIONS

1. Introduction

Welcome to KitShare! These Terms and Conditions ("Terms") govern your use of the KitShare platform and services, operated by KitShare Ltd ("KitShare", "we", "our", "us"). By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our platform.

2. Definitions

  • Lender: A user who lists items for rent on KitShare.
  • Renter: A user who rents items listed on KitShare.
  • Item: Any object available for rent through the KitShare platform.
  • Service Fee: A fee charged by KitShare for facilitating rental transactions.

3. User Obligations

Eligibility

Users must be at least 16 years old and capable of entering into binding agreements.

Account Registration

Users must provide accurate, current, and complete information during registration and maintain the security of their accounts.

Compliance

Users must comply with all local laws and regulations regarding their activities on the platform.

4. Listings

Accuracy

Lenders are responsible for ensuring the accuracy of their listings, including descriptions, pricing, and availability.

Prohibited Items

Certain items may not be listed on KitShare, including illegal items, hazardous materials, and items that violate intellectual property rights.

Ownership and Rights

Lenders must have the legal right to rent out items listed on the platform.

5. Booking and Payments

Service Fee

KitShare charges the Renter a 10% Service Fee for each rental request.

KitShare charges the Lender a 15% Service Fee for each rental. The Lender will receive the full rental amount minus the 15% service fee for each rental.

Payments

Transactions are processed through third-party payment providers. KitShare does not hold funds or provide financial services.

Cancellation Policy

  • 10% Cancellation Fee: If a Renter cancels within 7 days of the rental start date.
  • 20% Cancellation Fee: If a Renter cancels the day before or on the day of the rental start date.

Cancellations and refunds are collected by KitShare and distributed directly to the Lender.

6. Use of the Platform

Prohibited Activities

Users may not engage in fraudulent activities, misrepresentations, or use the platform for illegal purposes.

Communication

Users must use KitShare’s messaging system for all communications regarding the rental process. Off-platform transactions are prohibited.

7. Liability

Limitation of Liability

KitShare is not liable for any loss, damage, or claims arising from transactions between Lenders and Renters. All transactions are conducted at the parties' own risk.

Indemnity

Users agree to indemnify and hold harmless KitShare from any claims or damages arising from their use of the platform.

9. Claim Process

  1. Report the Issue: Lenders must report any theft or damage within 24 hours of the rental period's end via the KitShare claims portal.
  2. Submit Required Documentation:
    • Rental Agreement: Proof of the rental transaction.
    • Condition Evidence: Time-stamped photos/videos before and after the rental.
    • Police Report: Required for theft claims.
    • Repair Estimate: Needed for damages.
  3. Investigation: KitShare will review documentation and may interview both parties.
  4. Decision: Expect a decision within 14 business days. Both parties will be notified.
  5. Payout: If approved, compensation will be provided up to the selected coverage limit within 7 business days.

10. Dispute Resolution

In case of disputes arising from these Terms, both parties may seek resolution through mediation. If unresolved, legal disputes shall be handled through binding arbitration according to the laws of Ireland.

11. Termination

Right to Terminate

KitShare reserves the right to terminate user accounts for violations of these Terms or any applicable laws.

Effect of Termination

Upon termination, users must cease all use of the platform and settle any outstanding transactions.

12. Privacy and Data Protection

Users agree to KitShare’s Privacy Policy, which outlines how personal data is collected, used, and protected. KitShare implements security measures but cannot guarantee absolute security.

13. Amendments

KitShare reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the new Terms.

14. Miscellaneous

Entire Agreement

These Terms constitute the entire agreement between users and KitShare regarding the use of the platform.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15. Contact Information

For any questions or concerns regarding these Terms, please contact us at support@kitshare.ie.